TL;DR woman tries to disregard order she made because she doesn't "feel" like she should have to pay for it (she still has some product left in stock)
a month ago a customer of mine ordered $2100 worth of product, I called her 3 weeks later to tell her that the order was prepared and that I would be delivering it to her this week. Her reply: "well, I still have a few from the last order, so I don't need them right now."
I've been listening to "no more mr. nice guy" audiobook and I dislike conflict, it frequently keeps me from getting what I want. usually when this sort of thing happens to me I accept it and go on a mad sales run to my other clients to make up the cash. this time I held firm, with a clear stern voice I told her that she had placed an order, it was complete, and that I would be there soon to get the check and deliver her product. she agreed to cut the check because "I did order them, I will make good on my end of the bargain."
I thanked her and sold her another $500 worth of product.
Being firm and assertive gets shit done.
Thanks for the help TRP, all this info is helping me grow.